Refund & Cancellation Policy

Last updated: 27 April 2026

This Refund & Cancellation Policy explains how subscription cancellations, renewals, failed payments, refunds, upgrades, downgrades and add-ons work for Orgix.

Orgix is operated by:

KOLOT, S.à r.l.-S
56, rue du Parc
L-3542 Dudelange
Luxembourg
RCS Luxembourg: B302121
Business permit / Autorisation d’établissement: N° 10188303 / 0
Email: [email protected]

Orgix is under active development. Some features, modules or integrations may change, be limited, or become unavailable during alpha, beta or early access periods. Such changes do not automatically create a right to refund unless required by law or expressly agreed by Orgix.

This policy should be read together with our:

1. Scope of this policy

This policy applies to payments made directly to Orgix for:

• Orgix subscription plans;
• paid access to the Orgix platform;
• additional seats;
• additional storage;
• paid add-ons;
• paid modules or features, where applicable.

This policy does not apply to internal payments made between customer organizations and their members, users, participants or clients through Orgix modules, such as the Membership module.

2. Orgix subscription payments

Orgix subscriptions may be offered on a monthly or yearly basis.

Subscription payments are processed through Stripe.

Unless otherwise stated:

• payments are made in EUR;
• subscriptions renew automatically;
• the selected payment method is charged at the beginning of each billing period;
• subscription access continues until cancelled, downgraded, suspended or terminated according to this policy and the Terms of Service.

Orgix does not store full payment card details. Payment card data is processed by Stripe.

3. Free plan

Orgix may offer a Free plan.

The Free plan may be used indefinitely, subject to its limits and the Terms of Service.

The Free plan does not create a right to refunds, credits, service credits or compensation.

Orgix may change, limit, rename, replace or discontinue the Free plan in the future. Where reasonably possible, Orgix will provide notice of material changes.

4. Cancellation of Orgix subscriptions

A paid Orgix subscription may be cancelled by the Workspace Owner or another authorized billing administrator where billing functionality is available.

After cancellation:

• the subscription will normally remain active until the end of the already paid billing period;
• no further renewal should be charged after the cancellation becomes effective;
• the workspace may automatically move to the Free plan at the end of the paid period;
• if the workspace exceeds Free plan limits, some functionality may be restricted.

Cancellation stops future renewals. It does not automatically create a refund for the current billing period.

5. Downgrade after cancellation

When a paid subscription ends and the workspace moves to the Free plan, the workspace may exceed the limits of the Free plan.

In that case, Orgix may restrict certain actions, such as:

• adding more users;
• uploading more files;
• enabling more modules;
• using paid features;
• increasing storage usage;
• adding paid add-ons.

Existing data will generally remain accessible for a limited period, but the customer may need to:

• upgrade again;
• reduce the number of users;
• delete files;
• disable modules;
• export data;
• delete workspace data;
• purchase appropriate add-ons.

Orgix may retain workspace data for a limited period after cancellation, downgrade, suspension or termination according to the Terms of Service, Privacy Policy and Data Processing Agreement.

6. Upgrades and downgrades

Customers may upgrade or downgrade their plan where this functionality is available.

Upgrades

Upgrades may apply immediately.

Stripe may calculate prorated charges or adjustments depending on the billing configuration.

An upgrade may increase limits such as:

• seats;
• storage;
• module access;
• feature access;
• add-ons.

Downgrades

Downgrades normally apply at the end of the current billing period.

If a downgrade would place the workspace above the limits of the lower plan, some functionality may be restricted once the downgrade takes effect.

Downgrades do not automatically create a refund or credit for the current billing period unless required by law or expressly agreed by Orgix.

7. Add-ons

Orgix may offer add-ons, such as:

• additional seats;
• additional storage;
• additional modules;
• additional features;
• custom integrations or other paid extensions.

Unless otherwise stated, add-ons may remain active until the end of the current billing period.

Removing or cancelling an add-on may reduce the workspace limits. If the workspace exceeds the new limits, Orgix may restrict new usage until the customer upgrades, reduces usage or purchases the required add-on again.

Add-on fees are generally non-refundable, except where required by law or expressly agreed by Orgix.

8. Refunds

Payments made to Orgix are generally non-refundable, except where required by applicable law or expressly agreed by Orgix in writing.

This means that Orgix does not automatically provide refunds for:

• cancellation during an active billing period;
• unused time in a billing period;
• downgrade to a lower plan;
• unused seats;
• unused storage;
• unused modules;
• failure to use the service;
• changes to beta or early access features;
• temporary service interruptions;
• customer-side configuration errors;
• accidental renewal, unless Orgix decides otherwise case by case.

Refund requests may be reviewed case by case, but Orgix is not required to provide a refund unless required by law or expressly agreed.

9. Accidental payments and renewal issues

If you believe that a payment was made by mistake, or that you were charged after cancelling, please contact us as soon as possible at:

[email protected]

Please include:

• the workspace name;
• the billing email;
• the approximate payment date;
• the amount charged;
• a short explanation of the issue.

Orgix may review accidental payment or renewal issues case by case. Any refund remains at Orgix’s discretion unless required by law.

10. Failed payments and non-payment

If a payment fails, Orgix or Stripe may retry the payment.

Orgix may also:

• notify the Workspace Owner or billing contact;
• mark the subscription as past due;
• restrict paid features;
• prevent additional usage;
• suspend access to paid functionality;
• downgrade the workspace to the Free plan;
• suspend or terminate the workspace after a reasonable period.

The exact retry and grace period may depend on Stripe billing configuration, payment method, risk, account status and operational requirements.

As a general guideline, Orgix may restrict or suspend paid access if payment remains unresolved after a reasonable period, normally not exceeding 30 days after the failed payment, unless Orgix decides otherwise or applicable law requires a different approach.

The customer is responsible for keeping payment information up to date.

11. Chargebacks and payment disputes

If a customer initiates a chargeback, payment dispute or payment reversal, Orgix may suspend or restrict the affected subscription, workspace or paid features while the dispute is reviewed.

If the chargeback or dispute results in loss of payment to Orgix, Orgix may treat the subscription as unpaid and take action according to this policy and the Terms of Service.

Customers are encouraged to contact Orgix first at [email protected] before opening a payment dispute, so we can try to resolve the issue directly.

12. Service interruptions and service credits

Orgix aims to provide a reliable service, but temporary interruptions may occur due to:

• maintenance;
• updates;
• infrastructure issues;
• security incidents;
• provider outages;
• payment provider issues;
• Cloudflare or hosting provider incidents;
• force majeure events;
• technical errors;
• beta or early development changes.

Unless expressly agreed in a separate written Service Level Agreement, Orgix does not provide automatic refunds, credits or service credits for temporary interruptions, downtime or unavailability.

This does not limit any rights that cannot be excluded under applicable law.

13. Beta, alpha and early development features

Orgix is under active development.

Some features, modules, integrations or workflows may be in alpha, beta, early access, preview or experimental status.

Such features may:

• change;
• be incomplete;
• contain errors;
• be unavailable;
• be limited;
• be removed;
• behave differently from final production features.

Refunds are not automatic because of changes, limitations or removal of beta, alpha or early development features, unless required by law or expressly agreed by Orgix.

14. Taxes and VAT

Prices may be exclusive of applicable taxes unless stated otherwise.

Taxes, including VAT where applicable, may be added or included depending on:

• billing setup;
• customer location;
• tax status;
• applicable law;
• Stripe configuration;
• invoicing requirements.

Customers are responsible for providing accurate billing and tax information.

Orgix may adjust invoices, receipts or tax treatment where required by law or payment provider configuration.

15. Internal payments through Orgix modules

Some Orgix modules, such as the Membership module, may allow customer organizations to collect internal payments from their own members, users, participants or clients.

Examples may include:

• paid memberships;
• club subscriptions;
• community access;
• member renewals;
• organization-specific payments.

These internal payments may be processed through payment providers connected by the customer organization, such as Stripe or HivePay.

This Refund & Cancellation Policy applies only to payments made directly to Orgix for Orgix subscriptions, add-ons, seats, storage or platform access.

It does not apply to internal payments made to customer organizations through Orgix modules.

For internal payments:

• the customer organization is responsible for its own prices;
• the customer organization is responsible for refunds;
• the customer organization is responsible for cancellation rules;
• the customer organization is responsible for taxes and invoices;
• the customer organization is responsible for consumer rights and legal compliance;
• Orgix does not act as the seller of the membership or internal service;
• Orgix does not charge a commission unless expressly stated otherwise;
• Orgix may only record or display payment status and transaction metadata.

If you are a member or participant requesting a refund for a membership or organization payment, you should contact the relevant customer organization directly.

16. Cancellation of internal membership subscriptions

Where a customer organization enables paid membership functionality, the organization may allow members or participants to cancel their internal membership subscription.

The cancellation rules for such internal subscriptions are determined by the customer organization and/or the connected payment provider.

Orgix may provide technical tools to support cancellation, status updates or payment tracking, but Orgix is not responsible for the commercial terms between the customer organization and its members or participants.

17. No refunds for misuse or breach

Orgix may refuse refunds where the account, workspace or subscription was suspended or terminated due to:

• breach of the Terms of Service;
• unlawful use;
• fraud;
• abuse of the platform;
• payment disputes or chargebacks;
• security violations;
• violation of acceptable use rules;
• misuse of internal payment features;
• attempts to bypass plan limits or billing rules.

18. How to request billing help or a refund review

To request billing help or ask for a refund review, contact:

[email protected]

Please include enough information for us to identify the payment and workspace.

Orgix may ask for additional verification before discussing billing details or making changes to a subscription.

19. Changes to this policy

Orgix may update this Refund & Cancellation Policy from time to time.

The latest version will be published on this page with the “Last updated” date.

For material changes, Orgix may notify users by email, platform notice or another appropriate method.

Continued use of Orgix after the updated policy becomes effective means acceptance of the updated policy.

20. Contact

For questions about refunds, cancellations or billing, please contact:

KOLOT, S.à r.l.-S
56, rue du Parc
L-3542 Dudelange
Luxembourg

Email: [email protected]
Contact page: https://orgix.app/contact-us/